OCOP Express Return Policy
Return Policy
If for any reason you are not completely satisfied with an item purchased from OCOP Express, you may return it within the applicable time frame. All merchandise must be returned within 20 days of the invoice date to avoid restocking fees.
- All merchandise returned must be in the original carton with all packaging intact, unmarked, and in re-sellable condition.
- Non-returnable items include but are not limited to:
- Food & beverage items
- Medical supplies
- Health/personal care items
- Custom items such as stamps, print and promotional items
- Tax forms
- Toner that has been removed from inner packaging
- Special order items (including furniture)
- Items that have been removed from original packaging and/or assembled
- All calendars and dated goods are subject to exceptions.
- All discrepancies in quantity and/ or condition (shortages, damaged and defective items) must be reported within 3 days of the invoice date.
- Damaged merchandise should be refused. Merchandise with concealed damage must be reported within 72 hours of delivery or is considered non-returnable.
- Return items will usually be picked up within 1-2 business days of your request. Credit memos are typically issued within 3-5 business days after the product is received back in our warehouse.