Description
NETGEAR extends your initial 90-day technical support with the OnCall 24x7 Tech Support package. OnCall 24x7 services are conducted by phone, chat and email, to solve any of your technical challenges. In addition, NETGEAR will proactively send you alerts about any newly released firmware updates to make sure that you are able to plan in advance, download and upgrade at your earliest convenience.
With a OnCall 24x7 Tech Support contract, customers will have a dedicated ProSUPPORT subscriber phone number to call for high priority service, with less than four-hour response or call-back time. Technical support requests enjoy a high priority escalation for issue resolution.
OnCall 24x7 Tech Support contract purchases are non-refundable.
Specifications
UNSPSC Code
81111805
Brand
Netgear
Brand Name
Netgear
Category
Services
Manufacturer
Netgear, Inc
Manufacturer Website Address
http://www.netgear.com
Product Type
Service
Provided Support
Replacement
Service Description
24x7xNext Business Day
Service Duration
1 Year
Service Main Type
Technical
Service Response Time
Next Business Day - Replacement
Service Sub Type
Electronic and Physical
Service Type
Technical
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