Description
Network and device events that are detected and collected via the remote monitoring process are systematically evaluated, correlated and presented to customer via a pre-prescribed alarm notification process in support of a customer initiated maintenance service request (Operational Software update or upgrade, onsite parts replacement, configuration setting, etc.)
Extreme Networks service offerings further grant Customers telephone and web access to Extreme Networks Network Control Center ("NCC") 24 hours a day, 365 days a year (24x7) to report problems, ask product-related questions and receive assistance for Extreme Networks hardware and Operational Software.
Specifications
UNSPSC Code
81111805
Brand
Own Brand
Category
Services
Product Type
Service
Provided Support
Installation
Service Characteristic
Parts & Labor
Service Description
24x7x4 Hour
Service Location
On-Site
Service Main Type
Maintenance
Service Sub Type
Electronic
Service Type
Maintenance
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