Cisco SMARTnet - Extended Service - 1 Year - Service - 8 x 5 x Next Business Day - Maintenance - Labor - Physical, Electronic
Description
Cisco SMARTnet Service is an award-winning technical support service that offers direct, anytime access to Cisco engineers and an extensive range of technical resources. SMARTnet delivers rapid issue resolution, flexible device-by-device coverage, and premium service options to help maximize operational efficiency.
Cisco SMARTnet provides the following:
- Around-the-clock, global access to the Cisco Technical Assistance Center (TAC)
- Access to the extensive Cisco.com knowledgebase and tools
- Hardware replacement options include 2-hour, 4-hour, Next-business-day (NBD) advance replacement, as well as Return for Repair (RFR)
- Ongoing operating system software updates including both minor and major releases within the licensed feature set
- Cisco OS software support to extend the life of Cisco devices with improved security, increased performance, bandwidth management, new protocol support, and greater interoperability
- Proactive diagnostics and real-time alerts on select devices with Smart Call Home
Specifications
UNSPSC Code
81111805
Brand
Cisco
Brand Name
Cisco
Category
Services
Manufacturer
Cisco Systems, Inc
Manufacturer Website Address
http://www.cisco.com
Product Type
Service
Provided Support
Replacement
Service Characteristic
Labor
Service Description
8x5xNext Business Day
Service Duration
1 Year
Service Main Type
Maintenance
Service Name
SMARTnet - Extended Service
Service Response Time
Next Business Day - Replacement
Service Sub Type
Electronic
Service Type
Maintenance
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